Thursday, October 12, 2006

I wish I could buy a BlackBerry (ie Vodafone NL sucks)

I have been trying to buy a BlackBerry from Vodafone Netherlands for two weeks now, and I can't seem to pull it off. I initially placed my order online and that was a mistake. The website crashed when I submitted the order, and I've been calling customer service since trying to figure out what is going on. I've been promised everything from callbacks to an actual courier delivering the thing, but I've seen or heard diddly squat. I really wanted to go with Vodafone because of the romaing deal they have with other Vodafone carriers worldwide but I'm on the verge of giving up. I mean, how hard should buying a BlackBerry be?

I have to say that Vodafone customer service has been noting but awful, taking two days to answer emails and playing some of the most impressive pass-the-buck games when I have them on the phone. It seems that they are one of those departments that works really hard at getting nothing done. It's sad to see since the phone service Vodafone provides is actually quite good. Signing up is the problem.

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