Wednesday, August 09, 2006
Preparing for war with Lenovo customer support
Yesterday my Thinkpad T43p started to act up. The display looked like someone gave the videocard a bad calculator. Nothing seemed to be missing from the screen, but things were certainly not in the right places. It had done this a little bit once before, but a re-boot fixed it. This time however, I did a number of re-boots and still same or worse. I realized it's not a driver issue when I pulled the hard drive out and saw that the very first splash screen was all screwed up. 'Pixels on vacation' is what I'd call it if it were art. The shitty thing is that I don't know how to reproduce the error. I have tried this morning but can't get the thing to screw up. I can just see what will happen if I send it off to cusstomer support: "Sir, there is nothing wrong with this PC." Still, I need my laptop to be reliable and so I am preparing my strategy for a drawn out cold war with the customer support guys at Lenovo. I am hoping they are as nice as Dell, but I expect this is not the case. This is their chance to prove me wrong.